Customer Success Manager (m/w/d)

Shape the future of rehabilitation by bringing cutting-edge AI directly to the clinic floor. As our Customer Success Manager, you will bridge the gap between healthcare and technology, directly reducing administrative burden for clinical staff across Germany.

Overview

Why this role matters

German healthcare is crippled by administrative paperwork, and the company is solving this by deploying tailored AI tools directly into rehabilitation clinics. As we rapidly expand our customer base, we need a dedicated Customer Success Manager to own our clinic relationships end-to-end. Without you, we cannot translate clinical feedback into product updates fast enough to scale our mission of eliminating healthcare bureaucracy.

Responsibilities

What you'll do

End-to-end relationship management, software onboarding, and account expansion for our rehabilitation clinic partners across Germany.

  • Lead the rollout and on-site training of our AI software directly inside rehabilitation clinics.
  • Own the post-sale customer lifecycle, driving contract renewals, account health, and strategic upsells.
  • Manage complex software integration projects in close collaboration with our technical integration team.
  • Translate front-line clinical feedback into structured requirements for our product team and founders.
  • Maintain precise documentation of customer interactions, milestones, and health metrics in our CRM.
  • Represent the company as an industry expert at key medical congresses and healthcare events.

The first 90 days

What success looks like

  1. Month 1

    You will deeply understand our AI product, master the daily clinical workflows of rehabilitation centers, and shadow our founders on current customer accounts to absorb our relationship-building strategy.

  2. Month 2–3

    You will independently lead your first on-site product rollouts and training sessions at clinics, managing integrations from start to finish and establishing yourself as the primary point of contact.

  3. By end of Q1

    You will have built a repeatable playbook for clinic onboarding, successfully secured your first contract renewals, and established a seamless feedback loop that directly influences our product roadmap.

Candidate profile

Who this is a fit for

  • Proven track record in B2B Customer Success or Account Management, ideally in SaaS.
  • Deep understanding of the German healthcare industry and clinical workflows.
  • Native or fluent German and fluent English communication skills are non-negotiable.
  • Strong ability to translate complex AI technologies into clear, value-driven benefits.
  • Ready to travel regularly within Germany for high-impact on-site clinic rollouts.
  • Pragmatic, structured, and thrives in a collaborative, fast-paced startup environment.

Culture

What it's like to work here

Bei the company herrscht eine sehr dynamische und kooperative Start-up-Kultur mit flachen Hierarchien im hybriden Setup. Da die Software direkt im klinischen Alltag von Reha-Kliniken eingesetzt wird, gibt es einen extrem engen und kontinuierlichen Austausch zwischen dem Customer Success Team und dem Produkt-Team. Feedback von Kunden und konkrete Use Cases fließen direkt zurück in die Entwicklung, um das Produkt stetig zu optimieren. Das Team arbeitet lösungsorientiert, pragmatisch und zieht an einem Strang, um die Bürokratie im Gesundheitswesen spürbar zu reduzieren. Regelmäßige Events, flexible Arbeitszeiten und die direkte Zusammenarbeit mit den Gründern prägen den gemeinsamen Alltag.

What you get

The offer

  • Hybrid work setup based in Berlin with highly flexible working hours.
  • Direct impact on product development through daily collaboration with the founders.
  • A close-knit, pragmatic team culture with regular team events and zero corporate politics.
  • The opportunity to tangibly reduce bureaucracy in the healthcare system.

Skills

German (fluent/native) · Healthcare industry experience · Travel readiness (within Germany) · Customer Success / Account Management · English (fluent) · SaaS experience · CRM documentation · Account Management

A quick note

This probably isn't for you if:

  • You prefer a purely desk-bound role; this requires regular travel to clinics across Germany.
  • You need rigid corporate structures; we operate in a highly dynamic, adaptable startup environment.
  • You struggle to translate technical AI concepts into simple, practical terms for non-technical medical staff.

Ready?

Let's talk

If you are ready to revolutionize healthcare bureaucracy and work directly with founders who are building the future of rehab, let's talk. Apply today to join the team at the company.

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Customer Success Manager (m/w/d), WhyBrilliant · WhyBrilliant