Freelance Customer Success & Delivery Manager (Recruitment/SaaS)

Bridge the gap between automated matching technology and human talent acquisition by shaping the next generation of product-led recruitment at the company. This is a unique hybrid role in Berlin where you will act as the critical human-in-the-loop, driving active candidate delivery while directly translating your screening insights into scalable matching and outreach automation.

Overview

Why this role matters

The company is transforming how companies and candidates connect, but automated matching only goes so far without human insight. We need you to act as the vital bridge between the active jobs on our platform and the talent market, turning manual sourcing and CV screening successes into automated, product-led growth (PLG) workflows. Without you, we cannot optimize the feedback loops that keep our platform's matching algorithms highly accurate or scale our candidate outreach channels.

Responsibilities

What you'll do

  • Oversee and orchestrate multi-channel candidate outreach campaigns, building custom automations across LinkedIn, email, and talent networks for high-priority roles.
  • Deeply analyze candidate profiles and CVs to assess nuanced fit factors, feeding these manual screening insights directly to the product team to sharpen our automated matching logic.
  • Manage customer success by ensuring hiring companies stay highly active, regularly review candidate profiles, and seamlessly upload all their job postings.
  • Translate your day-to-day operational sourcing and delivery findings into structured automation rules and workflows for our product team.
  • Leverage your personal recruitment network in the DACH and European regions to manually source and activate high-quality candidates for critical roles.
  • Partner directly with the product team to design, test, and perfect our product-led growth mechanics and automated candidate-matching workflows.

The first 90 days

What success looks like

  1. Month 1

    You will deeply analyze our current platform matching mechanics, take over the management of candidate outreach campaigns across various channels, and establish strong relationships with active employers.

  2. Month 2–3

    You will design and deploy new automated outreach workflows, analyze CV screening patterns to help engineers refine the matching algorithm, and establish a fluid feedback loop with the product team.

  3. By end of Q1

    You will have built a seamless, semi-automated talent delivery engine where matching latency is minimized, employer engagement is consistently high, and key manual sourcing and CV evaluation steps have been coded into our PLG product logic.

Candidate profile

Who this is a fit for

  • Solid background in Customer Success, Talent Acquisition, or Recruiting Delivery within SaaS or HR-tech.
  • Expert at reading between the lines of CVs and profiles to quickly identify great candidate-role matches.
  • Highly technical profile with hands-on experience using AI tools and building multi-channel automated outreach workflows.
  • Proven track record of leveraging a personal recruiting network within the DACH/European market.
  • Deep understanding of product-led growth (PLG) mechanics and how customer success drives product adoption.
  • Fluent in English; professional German language skills are a strong plus.
  • Based in Berlin and excited about a collaborative, hybrid office setup.

Culture

What it's like to work here

The company operates as a high-trust, fast-moving, and unfiltered startup in Berlin. The environment is execution-heavy and collaborative, deliberately avoiding slow corporate politics. The team relies on short, chat-based alignments and quick review cycles. It's a cozy, collaborative culture where people are direct, highly autonomous, and focused on tangible outcomes rather than formal bureaucracy.

What you get

The offer

  • True ownership to shape a scaling HR-tech product by directly influencing the engineering roadmap.
  • A high-trust, direct, and unfiltered startup culture in Berlin that entirely bypasses corporate politics.
  • High autonomy to design your own workflows and experiment with cutting-edge AI and automation tools.
  • Collaboration with a cozy, execution-heavy team focused entirely on tangible, real-world outcomes.

Skills

Customer Success Management · Talent Acquisition / Recruitment Sourcing · Workflow automation / AI tool familiarity · SaaS/HR-tech product understanding · Personal recruitment network in DACH/Europe · Knowledge of product-led growth (PLG) mechanics

A quick note

This probably isn't for you if:

  • You prefer slow-moving corporate structures, extensive alignment meetings, and formal bureaucratic processes.
  • You only want to do traditional recruiting and are uncomfortable working closely with product teams or manipulating automation tools.
  • You prefer working entirely remotely and do not want to collaborate in a hybrid Berlin startup environment.

Ready?

Let's talk

If you are ready to build the future of AI-driven recruitment and run the operational engine that powers it, apply now and let's have a chat.

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Freelance Customer Success & Delivery Manager (Recruitment/SaaS), WhyBrilliant · WhyBrilliant